Since there are literally hundreds of internet services providers to select from in South Africa, consumers find it difficult to make a choice. The following guidelines can be used to select a reliable ISP.
Your first consideration is that of use. If you are a home user, you may opt for an ISP that offers package deals although as business owner you should rather select an ISP that is recognized by ICASA and has a proven track record. You require an internet service provider that has been around for a number of years since you don’t want to start a service contract just to find out your service provider disappeared within a year or two.
The technical abilities offered by the personnel are important since they will help you set-up broadband connectivity and ensure that the TCP/IP networks function properly. Their knowledge and experience gained over a number of years will ensure that they can help you telephonically should there be a connectivity problem.
You also need to make sure that there are enough technical support personnel to cover normal operations. If one person is on vacation, there should be someone standing in to provide support. If your company uses UNIX then you need to enquire whether the internet service provider will be able to provide support for the platform.
Also enquire about the operation centre. There must be at least one staff member to monitor the servers at all times. DrayTek as a provider of hi-tech state of the art firewall and connectivity products in South Africa only sells products through ICASA approved internet service providers which comply with the above mentioned requirements. If you require a reliable ISP that also stocks DrayTek products simply visit our “Where to buy” page.